Help
Your questions, answered.
Everything people ask us, split into two lists. One list is for people who bought a ticket. The other is for the distributors who sell them. If your question is not answered here, write to us and a real person will reply.
Buying a ticket
These answers are for the person watching the film. If you are the one selling the tickets, the other list is yours.
How do I buy a ticket?
Open the distributor's page, choose your film, pick a date and time, then choose your seats on the map. Pay with any card. It takes about a minute, and it works the same on a phone, a tablet or a computer. You do not need an account — an email address is enough.
Where is my ticket?
It arrives by email within a few seconds of paying, as a QR code. If it is not in your inbox, check your spam folder — that is where it is almost every time. The ticket also stays on the confirmation page, so you can bookmark that page and open it at the door instead.
Do I pay a booking fee?
No. You pay the price the distributor set for the ticket and nothing on top. There is no booking fee, no service charge and no card surcharge. The price you see when you choose your seat is the price you pay.
What if I cannot make the screening?
Tickets are non-refundable unless the distributor cancels the screening. But your QR code is transferable right up until it is scanned — so you can simply forward the email to a friend and they can use it instead.
What if the screening is cancelled?
You are refunded in full, automatically, to the card you paid with. You do not need to ask, and you do not need to do anything. The money usually appears within 5 working days, depending on your bank.
Can I choose my seat?
Yes. You pick your exact seats on a map before you pay, the same way you would at the cinema itself. Seats already taken are greyed out, and the ones you choose are held for you while you pay.
Can I buy tickets for other people?
Yes. Buy as many seats as you like in one go and you will get one email with all the QR codes in it. You can forward it, or show all the codes from your own phone at the door.
Do I need to print my ticket?
No. Show the QR code on your phone at the door and the staff will scan it from the screen. Print it if you prefer, but nobody needs you to.
Is my card safe?
Yes. Your card details go straight to our payment provider and are never stored by us or by the distributor. It is the same system used by most online shops you already buy from.
Can I change my seats after buying?
Not directly. Contact the distributor whose page you bought from — their name and email are on your confirmation. If seats are still free, most of them are happy to swap you.
Why is there no Indian film near me?
It depends on which distributors are releasing in your country this month. We sell in 42 countries and we are opening more all the time. If your city is not covered, email hello@seatadmit.com — we pass those requests to distributors, and it genuinely affects where they release.
Selling tickets
These answers are for distributors. The fees below are the ones you pay. Your buyers never see them.
What does it cost?
€0.50 per ticket sold. That is our only fee. On top of that there is the card processing fee — roughly 2.7% on EUR and 4.5% on CHF — which goes to the bank, not to us. We pass on exactly what we are charged and never add to it. There is no setup cost, no monthly fee, no minimum and no share of your sales. Both fees are itemised on every payout.
Who pays the fees — me or the buyer?
That is your call, and you can change it whenever you like. By default you cover them: your buyer pays exactly the price you set, and the €0.50 plus the card processing fee come out of your payout. If you would rather not absorb them, you can pass them on to the buyer at checkout instead. We recommend covering them yourself, and the reason is simple — a price with a fee added at the end is the thing audiences complain about most, and the one thing they remember about a booking. Most of our distributors build the fee into the ticket price instead, which costs the buyer the same and never looks like a surcharge.
If I pass the fees on, what does my buyer actually see?
A line at checkout showing the fee, and a total that is higher than the ticket price. It is honest, and it is clearly labelled. But it is also the moment a buyer decides whether they trust the page they are on, which is why we suggest raising your ticket price by 50 or 60 cents instead and keeping one clean number on the screen.
When do I get paid?
In as little as 24 hours. You do not wait for the run to finish. Money reaches you by bank transfer or PayPal on a schedule you set, and you can see exactly what is coming, and when, on your payouts page.
How do I list my film?
Sign up, then create a screening from your dashboard. Five short steps: film details, venue, date and time, pricing, review. Nothing goes on sale until you say so, so you can set everything up quietly and publish when you are ready. Most distributors have their first screening live within an hour.
How does scanning work at the door?
Send your staff a link. They open it on their own phone and start scanning — there is nothing to install and no device to buy. Green means let them in. Red means the ticket has already been used. Every scan is logged with the name of the person who scanned it and the time.
Can my staff scan without seeing my numbers?
Yes, and this is the default. Invite them with the Employee role from Users & Roles. They get the scanner and nothing else — no revenue, no payouts, no customer data.
Can I cancel a screening?
Yes. Contact us and every buyer is refunded automatically. The card processing fee on the original sales is not returned by the bank, so that is the only cost of cancelling. We do not charge you anything, and the €0.50 is not taken on a refunded ticket.
Can I use my own domain?
Yes. Point your domain at your ticket page and our name disappears from it completely. Your buyers see your brand from the first page to the receipt.
Do I have to sign a contract?
No. There is no contract, no notice period and no minimum. Sell one film with us or a hundred. If you stop, you stop — there is nothing to cancel and nobody will call you.
Can I sell tickets in more than one country at once?
Yes, and most of our distributors do. One account covers all 42 countries. Your buyers pay in their own currency and everything lands on one dashboard, in one place, in the currency you choose.
What if I already sell tickets somewhere else?
That is fine. Plenty of distributors run us alongside a cinema chain's own box office for the first release, just to compare the numbers. We would rather you did that than take our word for it.
Can I offer discount codes?
Yes. Create as many as you like — a fixed amount off, a percentage, or a code for a specific screening. You can cap how many times each one is used.
What happens if a buyer disputes a payment?
We handle it. We gather the evidence — the ticket, the scan record, the timestamps — and submit it to the bank on your behalf. You do not need to do anything, and we will tell you the outcome.
Can I see who bought which ticket?
Yes. Every booking shows the buyer, the seats, the price paid and whether the ticket has been scanned. You can export the whole list at any time.
Do you take a share of my box office?
No, and we never will. €0.50 a ticket is the entire fee, whether the ticket costs €5 or €50. We do not want a percentage of your film. We want you to release your next one with us.
Who actually owns SeatAdmit?
Ahimsa Entertainment and Boleyn Cinema — two distributors of Indian cinema, releasing films overseas for more than 15 years. We built this because we needed it, and we sell every one of our own tickets on it.
Question not here?
Write to us. A real person reads every message, and we reply faster on the day of a screening.
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